Your body sends small non-verbal cues that can make people feel dismissed or unsafe. When your body matches your care, it builds trust and space for honesty.
Leaning back in your chair
What it says
Disengagement or distance
Instead
Sit upright or lean in gently
Avoiding eye contact
What it says
Detachment, discomfort
Instead
Use natural eye contact to show presence
Eye rolling
What it says
Frustration, judgment
Instead
Keep your face neutral and open
Checking your phone
What it says
Distraction, disinterest
Instead
Silence and set aside all devices
Crossed arms
What it says
Defensiveness, closed-off energy
Instead
Keep your arms open and relaxed
Turning away
What it says
Disinterest, dismissal
Instead
Face the speaker with an open posture
Sighing
What it says
Frustration, impatience, or emotional withdrawal
Instead
Take a quiet breath and pause; let silence hold the space
Fidgeting
What it says
Distraction, nervousness
Instead
Stay still and show calm interest
Glancing around the room
What it says
Disinterest, lack of focus
Instead
Keep your eyes gently on the speaker
A clenched jaw or tense shoulders
What it says
Frustration, tension
Instead
Relax your jaw and drop your shoulders to signal openness
Touching your face
What it says
Stress, fatigue, or disengagement
Instead
Keep your hands relaxed and away from your face
Tapping your foot
What it says
Restlessness, impatience
Instead
Ground your feet and slow your breathing